In order to better serve all my clients, Tara Goulding Massage Therapy has a cancellation policy in place. Please read the policy below and take care to ensure I never have reason to enforce it with you.
Thankyou for valuing my time, it is appreciated!
Your appointment time has been set aside for you, and you may cancel or reschedule this appointment without penalty any time up to 24 hr before the start of your appointment. This allows other clients the chance to book in for your cancelled appointment time, and for me to plan my time (including travel between appointments) accordingly.
- If you give less than 24 hr notice of cancellation, you will be charged the full amount of your cancelled appointment.
- If you are not home when I arrive at your scheduled appointment time, I will call you and then wait 15 min before leaving, and you will be charged the full amount of your missed appointment. (If it’s an option, another member of your household is welcome to take your place for your appointment.)
- If you arrive home late, or are not ready when I am ready to start your massage, your session time will be shortened accordingly so as to not affect clients who have appointments booked after you. (Note that if I am late, you will always still receive your full session time.)
If you are being charged a cancellation fee, you will be sent an invoice with payment instructions. No further appointments can be booked until the cancellation fee has been paid. If you have pre-paid for your cancelled appointment, including using a gift certificate as payment, your pre-payment will be forfeited.